Nowadays, order taking services are very important from the business point of view as there are many products that are available in the market at the similar range which might confuse the buyers. There was a time when people didn’t search too much for the products before making a purchase. Now, the table has been turned as customers always want to inquire about the products thoroughly before placing an order and that has increased the call centre’s demand. Therefore, most of thee-commerce businesses usually outsource their order taking services so that they can deliver the superior customer support to ensure abetter retention level.
If you are one of those e-commerce business’s owners who wants to know why you should opt for BPO’s order taking services, take the following points into your consideration:
¨ Reduce abandoned shopping carts
Most of the e-commerce companies opt for BPO’s order taking services to reduce the rate of abandoned shopping carts. Usually, online shoppers have some product-related questions and they don’t make a purchase until they get the reliable answer. Here the importance of every order taking call centre gets increased as they can easily provide quick solutions. When you make it easy for the customers to ask questions freely and get answers quickly, they put their faith in your business and that leads to more profit margins.
¨ Order size
Another benefit of approaching reputed order taking call centres is that they can help in increasing the average order size. Sometimes customers get confused while doing online shopping due to some reasons.At that time, they look for quick support to proceed the halted purchase. Therefore, many e-commerce companies approach BPOs so that they can provide the best customer service and that leads to enhanced CSAT score which means better productivity.
¨ 24-hour availability
There is no doubt that online shoppers, especially millennial ones can visit your company’s website at any time. Therefore, you are always supposed to be ready to take orders or to solve queries and that might distract you from the core business activities. That’s the main reason why most of the companies approach renowned order taking call centres to avail such services that can make the business available round the clock.
¨ Help in generating leads
Being a firm owner, you should already know that your current customers are the strength of your business. But adding the new ones will give the boost to profit levels. Every order taking call centre ensure that their agents provide the best solutions to customers because that will increase the brand’s value which would attract the prospects.
¨ Enhance customer’s experience
In this digital era, it is very important for you to be available on multiple channels so that you cannot miss any opportunity to add any prospect to your current customer’s list. Apart from that, if you offer the best customer services via different mediums that include telephone, chat, email, etc. then this will surely enhance your current customer’s experience. Many e-commerce organisations know that patrons usually love to purchase products or services through digital media. But, handling a large number of customers on different platforms isn’t an easy task to do as it will require a lot of resources and round the clock availability. Here BPOs come into the play as they can easily take orders on different channels owing to their vast experience, cutting-edge technology, and latest tools.
¨ Order entry
If you are running a company, you should already know that a minor mistake while collecting the customer’s information can ruin the brand’s value in no time. That’s why it is always suggested to approach reputed BPOs to prevent any type of hassle. For those who don’t know, order taking call centres have been investing in the automation technology to increase the efficiency and to reduce the chances of human error. This ensures that there would be no delay in order processing &delivery and that means customers can get the ordered products or services on time.This leads to enhanced CSAT score which means high productivity.
¨ Increase order accuracy
There are many in-house call centres that usually have to deal with the negative reviews and poor productivity issues. Because of the lack of resources, they send wrong products or misplace the orders, and that drives the customers up the wall. On the other hand, those companies always enjoy high-profit levels that outsource their order taking services to reputed BPO firm. So, if you want to maintain the order accuracy levels, especially during the time of increased order volume, join your hands with any well-known BPO firm.